Strict 3-Day Royal Return & Exchange Policy
Every Kota Dori creation is a delicate handwoven masterpiece. To preserve the pristine purity of our loom weaves, we offer a strictly defined 3-day (72-hour) return and exchange window from the exact moment of delivery.
72-Hour (3 Days) Strictly Enforced Return Window
Please inspect your weave upon unboxing. Any return or exchange request must be logged within 3 days of delivery tracking status.
1. 3-Day Eligibility Window
You may initiate an exchange or return request strictly within 3 calendar days (72 hours) of parcel delivery. The handloom piece must remain unworn, unwashed, unaltered, and with all artisan loom tags, Silk Mark certification tags, and safety ribbon seals completely intact. Items showing fragrance, fold distress, or missing tags are not eligible.
2. Complimentary Doorstep Reverse Pickup
Once your 3-day request is submitted through your Patron Account or by messaging our tele-concierge, our insured logistics partner (Bluedart Express) will arrange a complimentary doorstep pickup within 24 to 48 hours.
3. Swift Refund Disbursement
Once the package arrives at our Kaithun inspection studio and the artisan guild verifies weave authenticity, refunds are disbursed within 24 to 48 hours to your original payment mode (UPI, NetBanking, or Card). For Cash on Delivery (COD) orders, refunds are directly transferred via instant IMPS/NEFT bank transfer.
Non-Returnable Custom Creations
Custom-stitched blouse ensembles, personalized fall-pico alterations requested at checkout, and final clearance festive archive purchases are non-refundable (store credit exchange available within 3 days).